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Praise is pleasant. What we really want is the shipment that went sideways, the document that came late, the update nobody sent. That is what we can fix.
Feedback is reviewed by the operations desk, not filtered through marketing. Anything tied to a job number is attached to that file so the people who ran the shipment see it.
Ratings of 1 or 2 are escalated to the account manager the same working day.
If cargo is on hold, damaged or missing a deadline right now, do not use this form. Contact the desk directly so it gets worked immediately.
Contact operations
We store your name, contact details and message so we can respond and track the issue to closure. We do not sell or share it. Ask us and we will delete it.